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Smart Start Money provides information on making smart money decisions. Providing tips, personal experiences, and opinions on saving smart and spending smart. Times have changed since getting a job and keeping the same place of employment for a lifetime. The average time spent with one employer is now three to five years. Companies are replacing workers with lean staff that previously held more people to accomplish the same tasks. This has resulted in periods of unemployment for many people making it challenging to save for retirement and stay debt-free. The rising costs of healthcare, consumer goods, and wages that often do not seem to keep pace with the cost of daily life make it more important than ever to make smart financial decisions. Millions of people struggle each day to get ahead. The intention of Smart Start Money is to not only provide insight into saving or spending but also open conversations. Discussions relating to the economy, employment, and even the occasional forbidden topic of politics are possible. If the subject matter has a correlation to helping people with their finances or questioning the so-called experts, it is open for dialogue. It has never been more important than ever to save and stay out of debt. No one has all the answers when it comes to personal finance. People come from all different backgrounds in life. The choices we make and the opportunities available are never identical. We can all learn from each other.
Episodes
Thursday Mar 05, 2020
There Is No Longer Any “Service” in “Customer Service”
Thursday Mar 05, 2020
Thursday Mar 05, 2020
There seems to be a real lack of customer service for many businesses today. With advances in technology, big discount mega-retailers and online shopping becoming the standard for consumers, the human interaction of customer service seems to be disappearing.
I recently had a terrible experience with a big box home improvement store and also a local plumbing company. With the decline in customer service experiences I recently have had, I wanted to research this issue further and see if businesses really care about their customers like they once did. What I found with some of the information was not only disturbing, but some of it was also encouraging. Luckily technology has not just been a killer of customer service with no interaction business chat sessions and robot answering services.
If you have an issue with some of the service you receive when making a purchase, there are some things you can do and you should do something. After all, you are paying for a product or service and should get what you pay for.
This podcast episode discusses how customer service for big and small businesses seems to be lacking in today's world and how you can fight back when you have a poor customer experience.
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